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Jim Crocini
Help!
Questions & Answers

Q     
What do I need to play these songs over the internet?
A Recently, we updated our site to use HTLM5 audio. Most current browsers support HTML5. If you cannot hear the music, simply update your browser to the most current version.

Q
What are the system requirements for Macintosh?
A You need a 400 MHz PPC G3 or faster with at least 128MB of RAM running Mac OS 10.2.6 or higher. Internal or external speakers must be connected and turned on.

Q
What are the system requirements for Windows?
A A Pentium processor-based PC or compatible with as least 128MB of RAM running Windows 98/Me/2000/XP. Internal or external speakers must be connected and turned on.

Q
How do I control playback?
A You'll see the HTML5 controller. You can click on the "speaker" icon slider to the left to control the volume. You can press the triangle to "play" or the double bars to pause. The moving marker shows the position in the song . The bar highlights as your browser loads the song into cache. Once it is loaded you can drag it around to go to any location in the song.
Q
It appears to be playing, but I can't hear any sound!
A Make sure your computer speakers are turned on and the volume is turned up.

Q
It takes several seconds for the music to start once I hit play.
A A period of blank space is inserted before the beginning of the songs to allow time for the computer to "cache" the audio for uninterrupted playback.

Q
How do I know if I have a "broadband" or "dial-up" connection?
A If you are permanently connected to the internet and have a "high-speed" connection, you can access the songs. Later, we will be making a "dial-up" version; a lower quality mono version because dial-up is comparatively slow in speed. If you use the phone-line and have to dial a number to access the internet, then you are on a dial-up connection

Q
Why do these songs sound so bad on my computer?
A You are limited to the quality of the computer speakers. If you connect your computer to high-quality speakers using a broadband connection, the sound will be as good as (or better than) any CD. The dial-up version will be lower quality (but still better than many radios) due to the compression needed to send audio over this slower connection.

Q
The sound skips when it plays.  What do I do?
A 1) You may have selected to play the audio while on a "dial-up" connection.  You can always press the play/stop button on the Quicktime strip to the left (to stop playback), and wait for the song to load. You'll have to wait a long time on dial-up, but once it does, it will play perfectly. 2) You may have too many internet connections happening at once. Stop all downloads and close all open windows you don't need. 3) Sometime, due to slow internet speeds, the beginning of the song may skip. This is temporary and the song will play perfectly within a few seconds.

Q
Can I listen to the songs and continue to browse the internet?
A Yes! But, you must keep the window open of the song you are currently playing.

Q
The internet links are all different colors. What does that mean?
A Links you have not yet visited are yellow. Links you have visited at least once are blue.

Q
Where can I buy this music?
A CDs or downloadable versions will be available soon! In the meantime, email us!

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